I’m not going to pick it up as it’s your duty. I expect you to send back my stuff to my place. I have a deadline to work on and you wasted several hours of mine. Not only I expect to you reimburse me for my taxi, but also I expect you to reimburse me for wasting my time and putting me in an extremely uncomfortable position. I was freezing in the cold weather when I went back to SFU and I was forced to buy a iPhone cable as I needed my phone. My jacket and my mobile cable was in the car. I’m extremely angry and don’t know what to do. I’m extremely angry at the moment and I no longer want to use your service given that better alternative such as moodo are available. My battery was dying and I went to a store to call for a Taxi. I even reported a “damage” hoping that you might reach me fast but nothing happened. I called your support service and thanks to your great support service, nobody answered me. I even tried to unlock it from the app but it was showing the initial location as the car location which was different with my current location at that time and it didn’t let me unlock the car. When I reached there and got my package, when I wanted to comeback, I was not able to unlock the car with my card.
#CALL ZIPCAR ZIP#
Today I reserved a zip car from X at 3 pm and I wanted to go to X. I sent this email to X (member id = X) with phone number *********. I bought an iphone cable from a shop and tried to call zipcar support again several times to tell them the car is still there. I was extremly angry becuase I had wasted my time, had paid for a cab and didn’t have concentration to do my work as I was worried that they are going to charge me big (number of hours away * 8 + penalty for late drop off+ probably parking bill if the car was eventually towed). At this point I had 1% battery and I was cold as I didn’t have my jacket. An auto operator asked for my phone number and said I can hang up and they will call me as soon as an operator is available. Called their support and waited 20 minutes. Then tried to unlock it with the card again. It was cold out there and I tried to call their support. I then tried to open the doors using the app but it was thinking that the car is in the first location (SFU), so it didn’t let me to unlock the car. I tried several times and it didn’t work. When I picked up the package and returned back to the car, I couldn’t unlock it with the card. My jacket and my iphone charger stayed in the car. As I didn’t want to leave the car unlocked, I locked the car through the app. I also tried to extract the physical key from the car but I couldn’t and they also recommend not to do it. I stopped there, turned off the engine, closed the door and tried to lock the car. I rented a toyota Corrola (8$ / hour ) from SFU campus and went to the pickup place. I told myself that I can rent a zipcar for an hour and even though the zipcar is gonna cost 8$ for an hour, I will be driving in Vancouver in a sunny day which can be delightful. A week passed and they called to notify me that if I don’t pick the notebook up soon, they will return it to Amazon. Since I’m a grad student and busy till night because of research deadlines and grad courses, I didn’t have the time to go there to pick it up.
It was delivered but we didn’t answer their call and they returned the package to a pickup place far from my place. Vancouver is one of the cities they are offering service (I’m living in Vancouver).Ģ weeks ago I ordered a 12$ Notebook from Amazon. In 2016 it was reported that they have 1M members and 10000 Vehicles. For those of you who are not familiar with Zipcar: It’s a car sharing company and a subsidiary of Avis group.
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